leftbanner Click here for a FREE trial
Skip Navigation Links
Home
The Archiving Problem
Demo
Benefits
F.A.Q.
About Us
Services
Fees
Contact Us
Customer Login
:: Download the full PDF ::
F.A.Q. 

General Questions
What happens if I need a file when you have it for scanning and archiving?
How long does it take to scan and archive a file?
How long will it take before I can access a file online?
Why is scanning and electronically archiving better than paper archiving?
How can I protect from unauthorised users?
Do I need to let my PI insurers know that I am scanning files and destroying them once electronically held?
How can I use word search and cut and paste functionality on all of my archived files?
How do you ensure that security of online file transmissions is maintained?
Are scanned documents legally admissible?


If you have a particular question to which you cannot find an answer on this website please email the question to info@logicstoreuk.com. We will answer your question and post both the question and answer on this website.


Answers
What happens if I need a file when you have it for scanning and archiving?
If the paper file is needed it will be returned to you. Alternatively, if it has already been scanned but not yet available online it will either be emailed to you or online availability will be expedited.

You can contact us by email, phone or fax.

You are guaranteed to have access to the file within 24 hours of contacting us.
Back to Top


How long does it take to scan and archive a file?
From collection to it being available online will usually take up to four business days.
Back to Top


How long will it take before I can access a file online?
The service standard is that within four business days of our collecting a file it will be available online. We aim to exceed this standard but in the event of an urgently required file a phone call, email or fax will ensure that you have access to the file within 24 hours.
Back to Top


Why is scanning and electronically archiving better than paper archiving?
The key is the availability online of knowledge, information and precedent activity.

This information can be shared instantaneously with all staff in your firm.

Benefits therefore include: 
- Increased efficiency (and peace of mind) 
- Sharing of information 
- Instant access to files at the touch of a button 
- Better control 
- Word search and cut and paste functionality 
- Inbuilt disaster recovery

Historically archiving costs have been a drain on a firm's profitability. It is recommended that scanning and archiving costs be passed on to clients by way of disbursements.

Files that are destroyed will not carry any further archiving costs giving control over future operational costs.
Back to Top


How can I protect from unauthorised users?
Logicstore uses encrypted messaging similar to that used by Banks. Each user has a log in and a password. The system is therefore password controlled. It is, however, essential that such logins and passwords are kept secret. In the event of staff leaving then a phone call, email or fax to Logicstore will enable that person to be denied future access.
Back to Top


Do I need to let my PI insurers know that I am scanning files and destroying them once electronically held?
We recommend that you let your PI insurers know the processes you are employing. In reality, your new system with Logicstore will overcome the historic problem of lost files. Your PI insurers should be more comfortable that all files that may be needed in the future will be available via the touch of a button.
Back to Top


How can I use word search and cut and paste functionality on all of my archived files?
Logicstore creates archive files within a locked pdf. Thus, files cannot be changed. However, Logicstore structures the images so that word searching can operate not only on individual files (or parts of indexed files) but also across your whole archived database.

This search facility is very powerful. For example, you may need to know which clients had a particular precedent used in their process. The global search facility will facilitate identifying such files. It may also be useful when one solicitor takes over the business of another. For example, files with a potential liability may be easy to identify if they have been scanned as part of the takeover process.

The cut, copy and paste facility that you will be used to in word operates on all pdf images allowing parts of a file and/or precedent activity to be efficiently used by all staff who have been given access to the archived files.
Back to Top


How do you ensure that security of online file transmissions is maintained?
Logicstore makes every effort to ensure that your confidential documents remain that way - secure, confidential, unedited and valid. We take the following precautions with your security -

1.
Access to your company's database of documents is achieved through usernames and passwords on our website. Communication between your office and the Logicstore server is encrypted using an SSL Certificate, meaning your information cannot be monitored by a third-party.


2.
When your document is scanned, it is made available as a text-searchable PDF file, in a format and quality in accordance with BIP 0008:2004 - 'Legal Admissibility of Information Stored on Electronic Document Management Systems'.


3.
For your company, Logicstore will generate a 'Digital ID' for use within Adobe Acrobat Reader and Microsoft Windows. This small electronic file will be sent to your company on CD using secured mail - for your protection, it will never be available for download, or e-mailed to you.


4.
After your document has been scanned, it will be distributed back to your company using two methods. The first of these will be a CD-ROM or DVD containing the file, mailed to your office securely. This file will be 'signed' with your Digital ID, allowing you to safely determine that the document has not been altered since it was saved. To enhance usability and portability, this electronic document will not be secured - it will be able to be viewed on any computer, using Acrobat Reader. How you secure and use this CD-ROM is up to your company.


5.
The other method of document distribution is through your online document database. After your CD/DVD has been delivered, your document will be secured and encrypted using your Logicstore Digital ID. It will then be placed on the Logicstore servers, available for your company to download immediately, via the secure website. This version of your document can only be opened by computers who have access to your company's Digital ID. In the unlikely event that someone is able to retrieve a copy of this electronic file, they are unable to open it and view the contents. This is why your digital ID will never be available to download, or e-mailed to anyone.


6.
For ease of use, your Digital ID can be installed on computers within your company. Logicstore will provide instructions on how to achieve this. If you believe you have lost your Digital ID, Logicstore can re-create a new one and re-secure your existing documents with this - like changing the locks in an apartment.


7.
Both versions of these electronic files will be locked, to avoid any editing or removal/insertion of pages. The file acts as a 'snapshot' of your physical document. This can be confirmed through the electronic signature of the document.


8.
During scanning and document handling, Logicstore will follow a strict process, with an audit trail, showing how the document was scanned and managed. This will ensure Logicstore maintains compliance with the BIP 0008:2004 Standard. At your company's request, this process and audit trail can be demonstrated to you.
Back to Top


Are scanned documents legally admissible?
As part of its service Logicstore will provide its clients with comfort that it operates within the British Standards Code of Practice for Legal Admissibility and Evidential Weight of Information Stored Electronically (BIP0008:2004).

Clients can be assured that all files will be dealt with in accordance with the Code. Logicstore will undertake Compliance Audits of its processes and systems on a regular basis so that clients are reassured that in the unlikely event of electronically archived documents being required in a court of law they will be both admissible and carry evidential weight.
Back to Top



    
:::: Logicstore Will Save You Money & time and Will Improve Efficiency ::::
    

Valid XHTML 1.0 Transitional
     © Logicstore
Logicstore, 70 Ingate Place, London, SW8 3NS  Tel: 020 3667 7063